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CQC Information

What do the CQC do ?

cqc_print_logo.gifThe Care Quality Commission (CQC) are an independent regulator of all health and social care services across England and their job is to make sure that care provided by GP practices, hospitals, ambulances, dentists and that provided in people’s own homes all meet national standards of quality and safety.

What are the national standards?

The national standards cover all aspects of care, including:

  • treating people with dignity and respect.
  • making sure food and drink meets people’s needs.
  • making sure that that the environment is clean and safe.
  • managing and staffing services.

They register care services that meet the standards, inspect them to check that they continue to do so, and take action when they don’t. Find out more:

How do they do their job ?

They inspect and continually monitor information they hold about services using information from :

  • inspections
  • the Public
  • Care Staff
  • Care Services
  • Other organisations

Inspectors will visit health and social care services across England to check that they are meeting the standards.  They will make unannounced inspections of services on a regular basis and at any time in response to concerns.  During these inspections they will ask people about their experience of receiving their care, talk to care staff and check that the right systems and processes are place.

How do they enforce standards ?

They will always insist on improvements and will check they have been made.  If standards aren’t being met they can use their power to issue a fine or warnings; stop admissions into a care service; or suspend or cancel a care service’s registration.

How are they funded ?

Through a combination of registration fee income and government grant-in-aid.

It began operating on 1st April 2009 as an independent regulator of health and adult social care in England; replacing three earlier commissions, the Healthcare Commission, the commission for Social Care Inspection and the Mental Health Act Commission although only came into force for GP practices with effect from 1st April 2013.

If you would like to read more about the Care Quality Commission please click here:

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