All patients registered with Aelfgar Surgery have a named GP who is responsible for the co-ordination of all appropriate services to each of their patients. We would like to advise you that this does not stop patients seeing any other GP/Healthcare Professional at the practice.
Primary Care Extended Access
Primary Care Extended Access – Patients are able to book appointments 6.30-8pm weekdays, 9am-1pm on Saturdays, 10am-12noon on Sundays and 10am-12 noon on bank holidays.
Please ask the reception staff for details, pre-arranged appointments only.
Repeat prescriptions will not be available during this time.
As an approved training practice your appointment maybe with:
fully qualified doctors who spend six months per year with us prior to qualifying as a GP
- foundation doctors
doctors who have just completed their hospital training and spend up to six months while they receive GP training from our doctors. You will be informed of this prior to your appointment.
Use of personal health information
The practice manages the confidentiality of your medical records in accordance with the Data Protection Act 1998. Our Clinical Commissioning Group may require some of this data for auditing and research purposes. You may request that your data is excluded from these audits and research at any time. Please speak with reception for more information.
Our priority is to ensure that all of our patients receive the best service that is possible. We provide feedback forms in reception, please feel free to request one at any time. Just complete the form and return to reception.
For any complaints please request a complaint form from reception and email to [email protected]